Glossary
Friction: Friction is an increase in the resources required for an action to produce the desired result.
Friction as a Catalyst: The higher the friction, the less likely we are to act.
Friction as a Deterrent: Just a teeny, tiny slice of friction wedged between you and a negative behavior does the trick.
Systemic Friction: The friction that exists in all of the invisible systems and processes that are running in your life at any given time.